Apr 17, 2018 Describes how to troubleshoot problems that you may experience when you synchronize your Exchange Server. How to troubleshoot synchronization problems when you synchronize your Exchange Server mailbox with your.ost file in Outlook. Documents and Settings user name Local Settings Application Data Microsoft Outlook. Outlook and Microsoft Exchange are meant to be together, like ice cream and cake. Gmail and Outlook are like ice cream and salsa. But never fear: I can help you set that up, so contact me with the form below. If you are using Google Apps and Outlook and are having sync issues, you probably have too many conflicts.
If you’ve used the Mailbox Cleanup tool to look at the size of your Outlook folders, you might have noticed three (or sometimes four) folders starting with “Sync Issues.” You can empty the “Sync IssuesConflicts” folder with the Mailbox Cleanup tool, but that still leaves the others. Let’s take a look at how to access them, what they’re for, and whether you can—or should—delete their contents.
Unable to retrieve conflict information from the sync server. Please try again next time the conflict resolver window is presented. I have not been able to sync my Outlook since 5.0 OS Apple iPhone and iPad release. If you're using Outlook for Windows, see Fixes or workarounds for recent issues in Outlook for Windows. If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal. If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues.
If you’ve never used it before, check out our guide to using the Mailbox Cleanup tool. Its View Mailbox Size feature shows you the size of all of the folders in Outlook. Scroll down towards the bottom of the list to find the Sync Issues folders.
You won’t see these folders by default in the navigation pane in Outlook, so we’ll start by making them visible. At the bottom of the navigation pane click on the ellipsis (the three dots) and select the “Folders” option.
This changes the view in the Navigation pane to show all of the mail folders in your mailbox, including the Sync Issues folder and its three sub-folders.
Messages in the Sync folders are only visible within the Outlook client on your machine, so you won’t find them in the Outlook web app.
Generally, the Sync folders hold messages telling you about problems encountered when syncing emails in Outlook with those on the email server (or vice versa). This usually happens when you’ve been working offline, and Outlook hasn’t been able to connect to the mail server, or you’ve had some kind of connectivity problem.
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Each folder holds emails about a specific kind of problem:
Yes, you can delete these message just like any normal message in Outlook. Whether you should delete them is a trickier question.
These are messages that most Outlook users are unaware of because they come from the Exchange Server and are used by administrators to troubleshoot issues. Most of the time these messages are of no use to you, unless you’re troubleshooting an Exchange issue. If you’ve never done that and you need the space, then you can probably delete them without a problem. That said, these messages tend to be very small, all-text messages and you might not gain a lot of space by deleting them.
Another important caveat: If you’re on a computer provided by your workplace, be sure to check with your IT support people before deleting these messages. You might not need them, but they might.